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Guiding Employees in Raising a Grievance at Work

Get professional HR support to help you raise your grievance at work confidently and ensure your voice is heard.

What Is the Grievance Procedure?

A workplace grievance is a formal complaint raised by an employee about unfair treatment, workplace issues, or any situation that affects their role or well-being. Facing a grievance alone can feel overwhelming, but GHR Source is here to guide and support you every step of the way. Knowing the grievance procedure helps guarantee that your concerns are treated with fairness and professionalism.

Here’s how the grievance procedure works:

Working Together

1

Informally raise your complaint or grievance with your supervisor or manager

If you have a grievance against a manager or a colleague, start by addressing the issue informally. A calm, constructive conversation often resolves issues quickly. Keep a record of your points, focus on facts, and explain how the situation affects your work. 

2

File a formal grievance if you are unsatisfied with your supervisor or manager’s response

If an informal discussion doesn’t resolve the issue, you can submit a formal written grievance. Clearly explain your concerns, provide any supporting evidence, and outline the outcome you hope for. A formal grievance creates an official record, allowing the management to investigate properly and respond to your complaint in a structured and fair way. 

3

Cooperate with the Human Resources department as it conduct its investigation

Your company's HR will investigate your grievance thoroughly. Give accurate information, answer questions honestly, and share relevant evidence. Cooperation with your company's HR ensures that the investigation is fair and complete.

4

Prepare for and attend the grievance hearing

Attend the grievance hearing prepared. Review your documentation, evidence, and the timeline of events. The hearing provides an opportunity for both sides to be heard and ensures the decision-making process is transparent and grounded in the facts of your case.

5

Receive the grievance outcome

After reviewing the hearing, the company's HR or management will issue a written decision explaining the outcome. The letter outlines the necessary actions, provides the rationale behind the decision, and details the next steps if needed.

6

 Appeal against the grievance outcome if the decision does not go in your favour

If you disagree with the outcome, you can appeal. This triggers a further review, often by a higher level of management or an impartial panel. Appealing allows you to provide additional evidence, clarify misunderstandings, and help your grievance get a thorough reassessment.

How We Can Help You Deal with Grievances at Work?

At GHR Source, we guide employees through every step of navigating workplace grievances. All information you share with us is 100% confidential, giving you peace of mind while we help you handle your workplace concerns. 

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We will assess if you have grounds for a grievance

Our team will carefully review your situation to determine if you have grounds for a grievance. Knowing your position from the start builds your confidence and ensures your grievance is raised on a strong foundation. 

Help you to plan and execute a strategy to maximise the success of your grievance

We will guide you through every step of the way, from gathering the right evidence to choosing the best time to raise your grievance. Our support reduces stress and gives you the confidence to achieve the best possible outcome. 

Explain your company’s grievance procedure, the relevant factors, and your legal rights.

We’ll help you understand your company’s grievance process by highlighting key considerations, deadlines, and common pitfalls to avoid. Our guidance also explains your legal rights in clear, simple terms, so you can make informed decisions without feeling overwhelmed.

Help draft or review your grievance letter

A well-prepared grievance letter is crucial. We’ll help you draft or review your document, so it clearly explains your concerns, evidence, and what you’re hoping to achieve.  We’ll ensure your grievance is professional and compelling, so it is taken seriously by your employer. 

Support you before, during, and after the grievance hearings

We provide continuous support throughout the grievance hearing process. From preparing you beforehand to guiding you during the hearing and reviewing outcomes afterward, our team ensures you remain confident, heard, and protected at every stage.

Advise on next steps if your grievance is rejected and you want to appeal

If the outcome isn’t in your favour, we’ll help you understand your appeal options and plan the next steps. Our advice ensures you can challenge the decision confidently and work toward a fair resolution.

What Are the Reasons to File a Grievance at Work?

Unfair or Targeted Disciplinary Action

Being placed on a disciplinary plan or Performance Improvement Plan (PIP) can feel unfair and stressful, especially if proper procedures aren’t followed. You don’t have to face it alone. Filing a grievance allows you to challenge unjust treatment, protect your rights, and ensure your voice is heard. Reach out to GHR Source today for expert support and take control of your situation with confidence.

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Pay Disputes

If your employer is withholding pay, overtime, or bonuses, or making unauthorized deductions, it’s not something you should ignore. Being underpaid compared to colleagues or market standards is a valid concern. Contact GHR Source today to help you understand your rights, build a strong case, and fight for the outcome you deserve.

Unfair Dismissal

Losing your job without a fair reason or proper justification can be upsetting. It’s especially unfair when your employer fails to follow the correct disciplinary or termination procedures, or when the dismissal breaches your contract, company policy, or employment law. Contact GHR Source today to help you understand your rights and take action to challenge the decision. 

Redundancy

Redundancy can happen as part of a company-wide restructure or affect only your individual role, but that doesn’t mean it’s always fair. If the process feels unclear or you believe it’s been mishandled, raising a grievance can help you challenge it. Reach out to GHR Source for guidance through the process, to assess fairness, and to help you protect your rights at work.

Workplace Bullying and Harassment

You deserve to feel safe and respected at work. If you’re experiencing bullying orharassment from anyone in your workplace, don’t stay silent. Whether it’s intimidation,verbal abuse, exclusion, or unwanted behaviour from a manager, supervisor, orcolleague, taking action matters. Contact GHR Source today to file a grievance, protectyour rights, and help create a respectful, supportive workplace.

Workplace Discrimination

If you’re being unfairly treated because of your race, gender, disability, age, or another protected characteristic, you don’t have to face it alone. Everyone deserves respect, dignity, and equality at work. Take action today! Contact GHR Source for expert guidance to help you challenge discrimination and protect your rights in the workplace

Excessive Workload and Work Stress

Your mental health matters. When you're struggling with an excessive or unrealistic workload and a lack of support or resources, the constant pressure can take a real toll. Don't let burnout take over! Contact GHR Source today to discuss managing your work stress and workload concerns.

Breach of Contract

Sudden changes to your hours, duties, pay, or work location without your agreement are clear signs of a contract breach. When your employer ignores the terms set out in your contract or handbook, it’s your right to respond. You don’t have to deal with this alone. Reach out to GHR Source to help you assert those rights, protect your position, and push for what you’re owed.

Negative Treatment After Raising Concerns

If you've raised a concern about your work and later experienced negative treatment, such as being unfairly demoted, placed on a  PIP, isolated or excluded, even dismissed or threatened with dismissal, your rights and career may be at stake. Contact GHR Source today to discuss your situation and explore your next steps.

Unsafe or Unhealthy Working Conditions

If you’re exposed to hazards without proper safety measures, lack adequate protective equipment, observe unsafe practices, or witness clear non-compliance with regulations, it’s important to act. Don't compromise your well-being. Contact GHR Source now to seek guidance and take the necessary steps to secure a safer work environment. 

Lack of Career Development Opportunities

Despite all your hard work and dedication, you’re still being overlooked for training, promotions, or advancement. It’s discouraging when bias or unfair performance evaluations hold you back. You don’t have to stay stuck. GHR Source is here to listen, understand your situation, and guide you toward taking the right steps to advance your career.

​Our Process in Guiding Employees in Dealing with Grievances at Work

01

Initial Consultation

Start with a 30-minute, confidential consultation, completely free and without obligation. We listen carefully, assess your situation, and provide immediate guidance or quick-win advice where possible.

02

Case Evaluation

If your case needs a detailed strategy, we outline the exact steps to achieve the best outcome and show why having the right support makes all the difference.

03

Case Support

Once you choose to work with us, we become your active partner throughout the grievance process. From gathering evidence to drafting your grievance and preparing you for the hearing, we confidently guide every step with expertise. With GHR Source, you’re not just navigating the process; you’re taking control with the right guidance.

04

Additional Support

Even after your grievance is submitted or heard, we stay by your side. We help with appeals against decisions, data subject access requests (DSARs), or potential retaliatory actions. Our ongoing guidance ensures you are fully supported until the matter is fully resolved.

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Trusted by employees across London, UK

Real words from people who’ve faced, and overcome, workplace challenges with our help.

My organisation unilaterally changed my job role and tried to demote me. I contacted GHR and in partnership with my adviser I was able to take the necessary steps to reverse the changes that had taken place and secure my position at work. My GHR adviser was always accessible and focused on the outcome that I wanted to achieve. I would very happily recommend their service.

Trish (Health Sector)

I had issues at work and wanted to bring a formal complaint. My contact at GHR guided me through the grievance process and I achieved the outcome I was looking for. The staff at GHR are responsive and results-focused.

Ellen (Charitable Sector)

Take Control of Your Workplace Grievance Today

Don’t face a grievance alone. GHR Source provides expert guidance, step-by-step support, and a clear path to resolution. Act now to protect your rights, your career, and your peace of mind. 

Frequently asked questions

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